FAQs

Have a question? You may find an answer in our FAQs. But you can also contact us at CustomerSupport@speaqua.com

FREQUENTLY ASKED QUESTIONS

1.Why won't my Barnacle (Vibe, Pro, Plus models) show up on my Computer?
You have to power speaker on before plugging device into your computer.

2. Why won't my songs download onto the speaker?
Barnacle Plus only only allows MP3 files to be downloaded. You can convert M4A files to MP3 with any online converter. All other memory models allow M4A and MP3 files to be downloaded.

3. Why is the volume low?
Sometimes, when the battery is low, the volume tends to be very limited. All you need to do is re-charge the battery!

4. How long is the battery life?
The Cruiser: 5 hours
The Barnacle: 5 hours
The Barnacle Plus: 5 hours
Barnacle Pro: 8 hours
Barnacle Vibe 2.0: 8 hours

5. I lost my charger, what should I do?
Extra charging cables for Barnacle Plus and Original models are sold at https://shop.speaqua.com/collections/accessories/products/charging-cable
Pre-loader